Domestic Orders
All orders received on in-stock products are usually processed and shipped with 24-72 hours of receipt.  Orders are not processed over the weekend.  If you order an out-of-stock item, you will be notified by email that the item is not available.  Personal checks must clear before an order is shipped (usually 7-10 business days).

Orders Outside the Continental USA
Additional shipping charges will be added to orders being shipped to Canada, Alaska, Hawaii and overseas Countries.
Please email for charges.

International Orders
We do accept international orders.  Please email us for shipping costs (include what items you are interested in and the country you wish to ship to). Charges for shipping are made according to the weight of the merchandise and its final destination.
The destination country may charge additional charges for import duty tax, VAT, etc. not included in the shipping quote. The customer will be responsible for paying these additional charges, if any.  Customers must be aware that we have no control of the merchandise delivery once it leaves the U.S.A. We are not responsible for delays in receipt of merchandise due to customs and other unforeseen circumstances. Estimates in arrival time are ONLY ESTIMATES and exact times of receipt of merchandise may vary. The customer is responsible for shipping charges on returned merchandise. This includes the shipping charge to you as well as the returned shipment.  Returned merchandise will not be accepted if returned after 6 weeks of shipment from the U.S.A. We only accept Visa or MasterCard for International orders.

Return Policy
Should you receive any product from Exclusively Mah Jongg and be dissatisfied with it for any reason, return it within two weeks of delivery for a refund or exchange.  Please contact us prior to returning any items.  Customers are responsible for the shipping charges on returned and exchanged items.  Merchandise must come back in new, unused condition with all original wrapping/packaging materials. Please include a copy of the invoice that was included in your shipment.
A restocking fee of 15% will be charged for all returned items.
Books, Cards and Scratch & Dent items are non-refundable.
Other items are non-refundable after 1 month of receipt.

Pre Shipment Examination
All mah jongg items and sets are examined before they are packaged for shipment.  If your order should arrive damaged, simply call or email us.  We will process your damage claim and a replacement will be shipped out.  All original packing material must be present or damage claim can not be processed.

Our Staff
Whether you email us at contact_us@exclusivelymahjongg.com, call us at 301-725-0636, or fax us at 301-725-0636, you will find our staff to be extremely knowledgeable, patient, and helpful.  If you have any questions about the products or policies of Exclusively Mah Jongg, either before or after the sale, please do not hesitate to email, call or fax us.  Your questions will be answered promptly and to your satisfaction.

Customer Information Privacy
We believe that our customers' names, addresses, phone numbers, e-mail addresses, and credit card information are private.  We will never give, sell, rent or trade such information to any person or company.